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Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.

Sending outgoing communications in large volumes

Regional Environment Agency North Sea Canal Area

Preparing letters and outgoing mail in large quantities for dispatch

Last change on 8th of October 2024, at 8:07 (CET) | Publication Standard 1.0
Publication category
Impactful algorithms
Impact assessment
Field not filled in.
Status
Out of use

General information

Theme

  • Nature and Environment
  • Public Order and Safety

Begin date

05-2023

Contact information

https://loket.odnzkg.nl/formulier/contactformulier/

Link to publication website

https://odnzkg.nl/algoritmeregister/

Link to source registration

https://odnzkg.nl/

Responsible use

Goal and impact

The administrative task of creating a letter or mail in a case is automated so it no longer needs to be done manually by an employee.

Considerations

Using automation saves an estimated 8 minutes of administrative work per letter or mail. If the case is created incorrectly from the manual entry in the case system, this results in repair work. The case is always forwarded to a handler for further processing; incorrect entries are corrected there. Trade-off: the risks are estimated to be very low, so the expected benefits are much higher.

Human intervention

By using the logs of the total activity provided by the softbot, good monitoring of the process takes place. In addition, a dashboard has also been set up where we have insight into trends and disruptions.

Risk management

If the case is created incorrectly, this results in rectification work. The case is always forwarded to a handler for further processing; incorrect entries are corrected there.

Legal basis

  • Environmental Law (General Provisions) Act (WABO)
  • Energy label C offices
  • Requirements energy performance of buildings - EPBD III

Operations

Data

Field not filled in.

External provider

Internally developed

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