Civil Affairs: eServices

Municipality of Goeree-Overflakkee

Residents of Dutch municipalities can digitally arrange various civil affairs processes with the municipality. In order to automatically process simple declarations, the system performs various checks on the personal list, the address and connected data.

Last change on 30th of July 2024, at 12:31 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

Organisation and business operations

Begin date

12-2019

Contact information

[e-mail]

Responsible use

Goal and impact

Goal:

The importance of a correctly registered address goes beyond keeping the Personal Records Database (BRP) in order. For example, if a disaster occurs, you want to be able to warn everyone in the area in time. As a municipality, you also provide facilities, benefits or subsidies to residents, based on the address registered in the BRP. This makes correct address registration important for both residents and the government.

Impact:

The algorithm checks various data of the citizen. If no special features are found in the application or declaration, it can be processed without the intervention of an employee. If a special feature is found, the application/declaration falls into a waiting room where it is checked by an employee. The algorithm can only automatically approve an application/declaration. Only the civil servant can reject an application/declaration.

Considerations

Because many simple applications/declarations are processed automatically, the civil servant has more time for the special and/or complicated declarations/applications that the municipality receives. This allows them to be assessed better and more accurately. This provides the declarant/applicant with better assistance and fewer mistakes are made. This ensures better quality of the BRP.

Human intervention

The algorithm assumes a positive scenario. This means that simple declarations and applications are processed automatically. When a special case occurs, the application/declaration is always assessed by an official. The official then checks the application/declaration himself and can process or reject it. In the event of rejection, it is always the official who does this and never the algorithm.

Risk management

The municipality allows for automated processing of moving notifications. The municipality does not allow for automated processing of applications. All applications are placed in a waiting room so that a process employee can check and follow up.

or

The applications submitted for inspection will be regularly checked to see whether the rules can be adjusted.

Legal basis

Personal Records Database Act

Civil Status Rights Act

Links to legal bases

• Wet basisregistratie personen: https://wetten.overheid.nl/BWBR0033715/2023-01-01
• Wet rechten burgerlijke stand: https://wetten.overheid.nl/BWBR0001851/2019-02-16

Operations

Data

Data about persons who:

- going to move;

- missing a passport;

- need a BRP or civil registry extract;

- want to change their registered name;

- want to change the confidentiality of personal data;

- wish to apply for a voter pass or replacement voting pass;

- want to pass on the availability of polling station members.

Technical design

Decision trees

External provider

Centric Netherlands BV

Link to code base

niet beschikbaar