Claim assessment and assurance system (CBBS)

Employee Insurance Agency

CBBS is used in determining the disability rate.

Last change on 5th of February 2024, at 12:46 (CET) | Publication Standard 1.0

• Publication category: Other algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

Social Security

Begin date

Field not filled in.

Contact information

https://uwv.nl/nl/service-en-contact/contact-uwv

Link to source registration

https://www.uwv.nl/nl/over-uwv/organisatie/algoritmeregister-uwv/claim-beoordelings-en-borgingssysteem-cbbs

Responsible use

Goal and impact

You are (partially) unfit for work if you can work less or not at all due to illness or a disability. UWV assesses whether and how much you can still work. We translate this into a disability percentage. The level of this percentage determines whether you are (still) entitled to a disability benefit.

Considerations

When determining the disability rate, we use the Claim Assessment and Assurance System (CBBS). This contains descriptions of thousands of jobs found in the Netherlands. A UWV employment expert uses the CBBS to assess which jobs are suitable for you. With the support of the CBBS, our employment expert does not have to examine all these jobs manually. This allows us to help you faster.

Human intervention

UWV employees monitor the use of the algorithm in the following ways:

• An assessment about a benefit is customised and done at the individual level. Our employees therefore always carry out the assessment themselves. They look critically at the results of the CBBS.
• We regularly check the quality of assessments that have been randomly selected.
• We examine the way our employees use the CBBS. We do this upon request or when there is reason to do so.
• We examine and use the results of the assessments to compare the quality of our branches.
• Furthermore, we use these results at a national level. For example, to keep the quality of the assessments at the same level.
• Finally, we use the results to account to, for example, the ministry or the regulator.

Sometimes we adjust the CBBS

For example, in the following situations:

• Laws and regulations change.
• Jobs and the severity of jobs change.
• New medical insights arise.
• Processes and working methods at UWV change.

We test the system

To ensure that the CBBS continues to work properly, we test the system every day. We prepare changes carefully. We do this with a large number of experts. Think of lawyers, designers, builders, testers, insurance doctors and labour experts. We always test implemented changes in CBBS extensively. Only when the system has successfully passed the tests will we take it into use again.

Risk management

Only with proper knowledge of the CBBS can our staff properly assess your disability. For example, it is important that they understand definitions used. Or know how the system links functions to persons. Therefore, they can only work independently with the system if they have followed training and obtained a certificate. In case of major changes, refresher training takes place. We also regularly train our occupational analysts. And manuals are available for users and staff involved in algorithm development.

The following measures ensure the prevention of discrimination:

• CBBS uses only data necessary to assess the work disability of someone with a disease or disability.
• The algorithm compares jobs according to fixed rules that apply to everyone.
• UWV uses the CBBS in the same way for everyone. As a result, equal cases are treated equally.
• Our employees ultimately do the assessment.

Operations

Data

The CBBS contains a file with descriptions of thousands of jobs. These jobs provide a good picture of the Dutch labour market. Each job description provides extensive information about the working environment, the tasks in the job, the number of working hours, the required training and work experience and how hard the work is (workload), among other things.

In addition, the CBBS extracts data from the following sources:

UWV Policy Administration

This contains all data on wages, benefits and employment relationships of all employees and people on benefits in the Netherlands. This system provides name, date of birth and gender to the CBBS. We use this data to assess your work disability. This works as follows:

• We use your name and gender to make visible who the assessment is about.
• We use your age to apply the correct rules and calculations. We also use this to check whether you are too young or too old to perform a certain job.

Assessment by the insurance doctor

The insurance physician records the code corresponding to the medical diagnosis in the CBBS. The insurance physician also assesses your workload capacity and records it in the CBBS.

Additional data from the labour expert

The labour expert enters the following data into the CBBS:

• the number of hours you worked immediately before you became ill
• the corresponding wages
• your educational level and direction of education

Technical design

UWV has the legal task of assessing what someone can maximally earn. This is done as follows:

• The CBBS lists the potentially suitable jobs and orders them by the hourly wage and the number of hours of the job.
• The CBBS then indicates for each job whether it is potentially too demanding for you.
• The labour expert compares the severity of the job with your work capacity. And assesses whether you meet the training and experience requirements for the job.
• If the labour expert has found enough suitable jobs for you, the CBBS calculates what you can still earn. This is done by comparing the wages of the suitable jobs with the wages you earned before you became ill.
• The outcome of this comparison is the disability percentage. The level of this percentage determines whether you are (still) entitled to an occupational disability benefit.