AIO supplement

Social Insurance Bank

Algorithms help determine whether you are entitled to an AIO supplement. They also determine whether you get the AIO supplement as a benefit or as a loan, and how high the AIO supplement is. We do this according to the rules of the Supplementary Income Support for Elderly Persons Act (AIO).

Last change on 28th of October 2024, at 10:19 (CET) | Publication Standard 1.0

• Publication category: Other algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

Social Security

Begin date

1990

Contact information

[e-mail]

Link to publication website

Voorwaarden | AIO | SVB

Link to source registration

https://www.svb.nl/nl/over-de-svb/hoe-werken-we/algoritmes-aio-aanvulling

Responsible use

Goal and impact

A good algorithm allows us to process fewer customer files by hand. This saves costs and our staff can focus on customisation where needed. Automation also allows us to work faster, helping citizens sooner. It makes no difference to the outcome of the assessment whether a human or an algorithm does the assessment: both follow the law.

Considerations

Because there are many applications, automation saves costs. By following the law precisely, the risk of errors is low. If the assessment cannot be done automatically, for example because data is missing, our staff do it manually. Citizens can always contact our staff if they have questions about the assessment.

Human intervention

When the algorithm cannot process an AIO application automatically, the automated process stops. Then our staff take over the file and handle it further. We call this customisation. Even if a citizen disagrees with the outcome of the programme, they can contact and talk to a staff member.

Risk management

The AIO process is one of SVB's core processes. The entire organisation is set up accordingly. We recognise standard three-lines-of-defence (3LoD model). The first line is supported by various tools in thinking and acting on quality and managing continuity risks. The second line consists of departments such as Operational control, Risk management, Quality Assurance and Information Security, which perform and report on quality and performance controls. The third line consists of the audit serves that perform scheduled and unscheduled audits.

Legal basis

The AIO Act

Operations

Data

Our main sources for extracting data are:

- the population records of the Dutch municipalities

- income data from the UWV and the Tax and Customs Administration

- asset data from the Tax and Customs Administration

- vehicle data from the Dutch Road Transport Agency (RDW)

- data you provide yourself.

Technical design

Decision tree (rule-based). Algorithms determine whether you are entitled to AIO supplement. Algorithms also determine whether you get the AIO supplement as a benefit or as a loan. The algorithm makes the decision using the data we have and the data you provide. Employees also make decisions in this process, for example when performing the assets test.