Municipality of Hollands Kroon

AiBezwaar supports the processing of objections by reducing the administrative burden. Incoming e-mails are analysed automatically, identifying relevant data such as the submitter, main parties involved and reasons for objection. The algorithm then suggests a text to answer the objection

Employees can use Microsoft 365 Copilot Chat (hereafter Copilot Chat). Copilot Chat is a generative AI tool offered by Microsoft, where employees with the municipality's Microsoft account can ask questions, generate texts and images, and create translations and summaries.

Based on language technology, personal and company names are read and filtered out of text files such as emails and individual documents.