Municipality of Heusden

AiBezwaar supports the processing of objections by reducing the administrative burden. Incoming e-mails are analysed automatically, identifying relevant data such as the submitter, main parties involved and reasons for objection. The algorithm then suggests a text to answer the objection.

Among other things, the algorithm recognises and anonymises (personal) data and confidential (financial) data in documents before they are published, e.g. on the basis of the Open Government Act.

Residents and entrepreneurs of Dutch municipalities are given the opportunity to apply for some 31 civil affairs products digitally via the municipal website. In doing so, the system performs checks on personal data.