Municipality of West Betuwe

The virtual assistant Gem is a digital help on West Betuwe's website for answering civic and business questions. Using the chat button on our websites, you can talk to Gem.

Among other things, the algorithm recognises and anonymises (personal) data and confidential (financial) data in documents before they are published, e.g. on the basis of the Open Government Act.

Residents and entrepreneurs of Dutch municipalities are given the opportunity to apply for some 31 civil affairs products digitally via the municipal website. In doing so, the system performs checks on personal data.