Municipality of Hillegom

The virtual assistant Gem is a digital help on the websites for answering civic and business questions. Through the chat button on our websites, you can talk to Gem.

The algorithm underlines personal data in documents. An employee has to look at all pages and check whether the document is properly anonymised. Then the software removes all highlighted information and blacklists it. After that, the documents can be published, for example under the Open Government ...

Residents of Dutch municipalities can digitally arrange various civil affairs processes with the municipality. To process simple declarations automatically, the system performs various checks on the person's list, address and attached data.