Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.

Child benefit

Using algorithms, we can automatically see whether you can get child benefit. We do this according to the rules of the General Child Benefit Act (AKW).

Last change on 28th of October 2024, at 10:14 (CET) | Publication Standard 1.0
Publication category
Other algorithms
Impact assessment
Field not filled in.
Status
In use

General information

Theme

Social Security

Begin date

1990

Contact information

algoritmenenai@svb.nl

Link to publication website

Aanvragen | Kinderbijslag | SVB

Link to source registration

https://www.svb.nl/nl/over-de-svb/hoe-werken-we/algoritmes-kinderbijslag

Responsible use

Goal and impact

A good algorithm allows us to process fewer customer files by hand. This saves costs and our staff can focus on customisation where needed. Automation also allows us to work faster, helping citizens sooner. It makes no difference to the outcome of the assessment whether a human or an algorithm does the assessment: both follow the law.

Considerations

This is a rule-based algorithm that works according to fixed rules. It allows us to automate the implementation of AKW legislation as much as possible. This allows us to process large volumes automatically. By using these algorithms, we can make 90% of decisions completely automatically. This means we need to ask you for less information and the cost per benefit is reduced. The law also states which data we are allowed to use, so we do not have to ask you for this data again.

Human intervention

When the algorithm cannot process a Child Benefit application automatically, the automated process stops. Then our staff take over the file and handle it further. We call this customisation. Even if a citizen disagrees with the outcome of the algorithm, they can contact and talk to a staff member.

Risk management

The Child Benefit process is one of SVB's core processes. The entire organisation is set up accordingly. We recognise standard three-lines-of-defence (3LoD model). The first line is supported by various tools in thinking and acting on quality and managing continuity risks. The second line consists of departments such as Operational control, Risk management, Quality Assurance and Information Security, which perform and report on quality and performance controls. The third line consists of the audit serves that perform scheduled and unscheduled audits.

Legal basis

The General Child Benefit Act (AKW)

Operations

Data

Our main sources for extracting data are:

- the population records of the Dutch municipalities

- the records we keep on national insurance coverage

- international systems for clients outside the Netherlands


Technical design

Decision tree (rule-based algorithm). The municipality provides data from the child and parents. One of the algorithms combines all this data. With this, we determine whether it is necessary to send you a child benefit application form. Simple changes such as a move of the whole family within the Netherlands or the birth of another child are processed automatically.

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