Civil affairs: eServices

Municipality of Waterland

Residents of Dutch municipalities can arrange many civil affairs processes online with the municipality, such as declarations or changes. The system automatically checks data such as your personal details, address and other required information.

Last change on 1st of August 2025, at 8:22 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: Field not filled in.
• Status: In development

General information

Theme

Organisation and business operations

Begin date

2024

Contact information

[e-mail]

Responsible use

Goal and impact

The aim of the e-services with the underlying algorithm is to provide maximum support/ guidance to residents and entrepreneurs when submitting a digital application. As a result, this application can be submitted correctly and completely. The algorithm checks various details of the resident. It is then checked by a civic affairs officer.

The impact is that such an application can be efficiently handled by the municipality; namely, a resident/company has already performed several steps (work), leaving the officer more time for the special and/or complicated declarations/applications the municipality receives. The quality of service goes up because of these services, as does the quality of the data in the BRP.

Considerations

An algorithm provides residents and entrepreneurs with guidance on (digital) applications. A municipality can choose to submit every digital application to the civic affairs officer for assessment before it is processed. For people who are not or less digitally literate, there is always the option of submitting the application via the municipal counter.

Human intervention

The official himself looks at the application and can decide to approve or reject it. If the application is rejected, it is always done by the official, not by the algorithm.

Risk management

Applications are always checked by an official. This ensures that only an official can reject an application, ensuring accuracy and reliability of data.

Legal basis

Law on basic registration of persons

Civil Status Act

Links to legal bases

• Wet basisregistratie personen: https://wetten.overheid.nl/BWBR0033715
• Wet rechten burgerlijke stand: wetten.overheid.nl/BWBR0001851

Operations

Data

Personal details, address details, control details, any annexes or additional documents attached to the declaration or application.

Technical design

Through the municipality's website, a resident or entrepreneur can start an eService. Each application is already checked against the laws and regulations applicable to the application while it is being filled in. A fully completed digital application/declaration is placed in the work stock for assessment and processing by a civil affairs employee. When opening an application or declaration from the work stock, it is visible to the civil affairs officer which check has resulted in a report, for correct assessment and processing.

External provider

Centric Netherlands BV